Maintenance Ops Center Shift Manager

Department: Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. The Maintenance Operations Center Shift Manager invests in the future of Southwest's People by providing direct Leadership to the Southwest Airlines Maintenance Controllers and representing Tech Ops in all Bridge Team Processes in the NOC while providing strategic Tech Ops information at the Situation Room Conference calls.This role represents the Technical Operations (Tech Ops) Department in Southwest's Network Operations Control (NOC). Additionally, they'll provide legendary Customer Service by ensuring maintenance requirements are satisfied, in the most efficient and timely manner to support the Operation. The Maintenance Operations Center Shift Manager brings a problem-solving and strategic mindset to help drive the future of Southwest.

Additional details:

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Model the Southwest Way

Guide and lead Team Members using SWA talent management practices to coach, develop and engage Employees

Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment

Invest in Leadership and self-growth through participating in continuous learning and development Responsibilities

Ensure adherence to all policies and procedures related to the responsibilities of the Maintenance Control operation

Interact and coordinate MOC Ops Center requirements with various departments across organizational boundaries to ensure the safest, most compliant, and efficient operation in the Industry

Approve maintenance ferry flights as outlined in the Maintenance Procedures Manual (MPM)

Interact and coordinate Technical Operations involvement with Dispatch, Flight Operations, Inflight Operations, Ground Operations, and other operating groups within Southwest Airlines

Interact and coordinate Technical Operations involvement with Dispatch, Flight Operations, Inflight Operations, Ground Operations, and other operating groups within Southwest Airlines

Perform duties necessary to assist the Senior Manager Maintenance Operations Control in administering On-Call Maintenance Providers

Act as liaison to ensure coordination and cooperation in making tactical operational decisions that may significantly impact planned maintenance requirements

Inform and support directives set forth by Sr Manager and Director Maintenance Operations

Provide direct Leadership to the MX Ops Center Support Supervisor and Field Technician Supervisors

May perform other job duties as directed by Employee's Leaders Knowledge, Skills, and Abilities

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, Leadership technique, production methods, and coordination of People and resources

Knowledge of Boeing aircraft maintenance

Knowledge of machines and tools, including their designs, uses, repair, and maintenance

Knowledge of mechanical knowledge of aircraft and systems

Knowledge of aircraft systems

Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Ability to apply general rules to specific problems to produce answers that make sense

Ability to tell when something is wrong or is likely to go wrong, however it does not involve solving the problem, only recognizing there is a problem

Ability to adhere to SWA Maintenance Program policies and procedures while working under tight time constraints Education

Required: High School Diploma or GED Experience

Demonstrated experience in directly or indirectly leading team(s)

Fully functioning, broad knowledge in:

Large commercial aircraft

Management

Preferred: Experience with MXI, aircraft maintenance, and 737s Licensing/Certification

Required: Airframe and Powerplant License Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $155,900 per year to $173,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

Competitive health insurance for you and your eligible dependents (including pets)

Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

Explore more Benefits you'll love:

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

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