Receptionist / Front Office

Job Description

John Simmons - State Farm Agency, located in Greenville, SC has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude.

The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

Responsibilities include but not limited to:

Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency

Manage incoming calls

Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

You will receive:

Base Pay plus Bonus and Commissions

Paid Time Off (vacation and personal/sick days)

Health Stipend

Life Insurance

Valuable experience

Growth potential/Opportunity for advancement within my office

Ideal Candidate:

Bilingual English/Spanish preferred

Must be willing to obtain Property and Casualty insurance license

Strong phone contact handling skills and active listening

Comfortable with making outbound calls

Genuinely excited to help customers

Patient, empathetic, and passionately communicative; loves to talk

Ability to empathize with and advocate for clients when necessary

Strong Problem-solving skills

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.