Cage Shift Manager

Job Description

POSITION SUMMARY

The Cage Shift Manager is responsible for direct supervision of the cage bankers and cashiers in accordance with company Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan. The Cage Shift Manager is also responsible to create and foster an environment that supports and rewards Team Members for providing an exciting environment and World Class Service by delivering Old-World Hospitality and Charm. The Cage Shift Manager is accountable for cross-functional partnerships, as well as responsible to lead, inspire, and develop their constituent.

GENERAL ACCOUNTABILITIES

The following statements are intended as general illustrations of the work in this class and are not all- inclusive.

Assists in hiring, motivating, training, coaching, mentoring, and directing department Team Members who possess the aptitude to provide hospitality as well as deliver Excitement.

Ensures Team Members receive sufficient leadership, guidance, and resources to accomplish established objectives

Assists in the review activities in cage in order to gauge and improve staffing levels, working conditions and other matters which influence the delivery of Old-World hospitality and excitement guest service and as well as profitability

Enforces department standards, guidelines, and objectives

Produces, monitors, and evaluates all reporting departments in order to ensure the proper planning for short and long-term strategies

Monitors and evaluates performance of all operations in order to facilitate ongoing improvement of operations and financial return

Assists in the management of regulatory and Internal Control Procedure audits

Researches and documents any findings while following up on corrective actions

Recommends policy and procedural changes to mitigate future deficiencies

Ensures proper supervision of all Cage departments at all times

Provides set training programs for staff

Ensures staff is up to date on training programs and changing standard operating procedures

Handles guest concerns as well as Team Member inquiries. Communicate opportunities to Cage Director

Prepares Team Member schedules that are aligned to ensure maximum hospitality with staffing to match business demands

Assists Team Members as needed with paperwork and policy compliance

Upholds strict standards of procedure compliance and confidentiality in regard to player information

Responsible for communication within their department ensuring that information is shared with Team Members, which includes informing their senior management team of information necessary to the efficiency of casino operations

Conducts themselves in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values

Other duties as assigned

WORKING CONDITIONS

Must have ability to:

Communicate effectively with all levels of Team Members, guests, and outside contacts

Required to work effectively in a fast-paced environment

Required to move around all work areas effectively and efficiently

Required to work long hours, including nights, weekends, and holidays

Required to work for extended time seated as well as on your feet

JOB QUALIFICATIONS

The Cage Shift Manager is required to possess a high school diploma or GED, and at least two years of related experience and/or training or equivalent combination of education and experience in high volume cash operations. Proficient in using the Ten Key Adding Machine. Must have a professional demeanor and be able to communicate well with the public. Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform job duties. Must have a gregarious personality, optimistic outlook, passionate about the business, proven track record of leading, inspiring, developing, and motivating constituents, proven track record of success in service excellence, financial and analytical aptitudes, adaptive management style, training advocate, attention to quality details, great communication skills and know how to deliver Excitement.

COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

Attend required training sessions offered by the casino

Obtain required license(s)

Perform the duties described in compliance with local laws and regulations

Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco

Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department

Knowledge of the property’s programs to address problem gambling

Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls

Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management

Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of

del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

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Full-time