Client Services Representative

Job Description

The Client Services Representative plays a critical role in ensuring an exceptional experience for CD Peacock’s clients by addressing inquiries, resolving complaints, and providing outstanding support across various channels.

Key Responsibilities:

Respond promptly to client inquiries via phone, email, online chat, or in person, providing accurate information about products and services.

Process orders for new or additional products or services with accuracy and efficiency.

Address client complaints and resolve issues effectively. Escalate more complex matters to the appropriate specialist or department as needed.

Maintain detailed and accurate client account records, including inquiries, complaints, and resolutions.

Collaborate with team members and other departments to ensure client needs are met in a timely manner.

Assist with other duties and responsibilities as assigned to support the team and business operations.

Requirements:

Excellent communication skills.

Must always reflect professionalism, honesty and integrity

Service-oriented mindset with the ability to resolve client concerns professionally and effectively.

Proficient in computer systems and the ability to quickly learn new software and tools.

Previous client service experience is required, preferably in a retail or luxury environment.

Ability to work for extended periods while seated at a desk and using a computer.

Ability to lift and carry up to 15 pounds as needed.

Must be able to work (on average) between 35 - 40 hours per week

Must be fully flexible and available with scheduling and working (when needed) weekends, evenings and holidays

Must reflect and role model our company's Core Values at all times Ability to thrive in a fast-paced environment

Full-time