Security Operations Center Dispatcher

Job Description

Overview

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.Job Description

$19.58/ Hour

Must be comfortable with speaking, writing and reading spanish

Part-time

Allied Universal® is hiring a Security Operations Center Dispatcher. The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

RESPONSIBILITIES:

Alarm monitoring

CCTV monitoring

Camera Survey

Answering phones; operate IP based telephone system

Radio Dispatch; use multi-channel communications

Radio and call logging

Incident Report issuance and collection

Operations support; routing of call information to the appropriate units for handling

Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station

Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems

Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures

Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

QUALIFICATIONS:

Must possess a high school diploma or equivalent

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Work experience must include of the following:

Demonstrated analytic and critical thinking skills and ability to prepare reports

Ability to prioritize workload based on urgency

Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)

Ability to communicate effectively with IT and Security Systems professionals

Demonstrated ability to operate radio, telephone equipment and/or console monitors

Ability to adapt in a dynamic work environment while possibly working under pressureClosing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID

Part-time