Membership Advisor

Job Description

Description:

JOB SUMMARY

The Membership Advisor is appointed by the Membership Director. The Membership Advisor’s are responsible for following the Sales Makers process 100% with a focus on evaluating and presenting how the club can meet the needs of prospective members. The Membership Advisor’s work Schedule will be floating with evenings and weekend hours with a degree of flexibility. There will be outlined expected hours at the club approved by the Membership Director. Hours needed to accomplish certain tasks and goals of the position often go above and beyond the outline expected hours. These hours are not in lieu of regular work schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To be informed of current membership sales campaigns and to be able to intelligently present them to prospects

To be knowledgeable of all club activities

To greet all guests entering the club and arrange a tour or appointment

To make a minimum of thirty(30) phone contacts per day. Achieve this by allotting 15 -30 minutes for every hour

To schedule and confirm a minimum of three (3) appointments daily (not including renewals)

To fully and legibly complete all membership agreements and accompanying paperwork for each sale

To complete daily worksheets and submit them to the Membership Director at the end of each shift

To encourage new member participation through the use of motivational telephone calls

To establish a rapport with members and be on a first name basis with as many as possible

To interact in a professional manner with other club staff members

To maintain a 1-31 file box of all contacts and follow ups

To attend ALL sales meetings unless prearranged with the Membership Director

To further their knowledge of sales techniques through books or tapes

To inform the control desk of their whereabouts when in the club

To present a professional demeanor at all times when representing the club

Be ready for tours and presentations at all times

Daily Workbook must be in order

Physical appearance / attire must be up to standards

Office must be kept in order

Referral process is to be followed with each and every sale

Breaks will be taken singularly. If you take a 1/2-hour break, it is your responsibility to inform the other membership advisors in addition to the front desk. Unless no one else is available, you should not take information calls or walk-ins (ups) while on breaks

Every tour and all information calls are to be logged on the daily worksheet - NO EXCEPTIONS

Schedule at least one hour per day of Corporate Outreach and log all contacts and results in the Corporate Control Log

Send thank you notes to all greeted guest and joined members within 48 hours

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Must be highly motivated

Excellent communication and interpersonal skills

Excellent attitude and networking skills

A comprehensive understanding of Sales Makers operation procedures

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

Must have experience in sales

Experience in a health club or the hospitability industry is preferred

College degree preferred

CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)

Full-time