KFC Whittlesea - Training Captain

A vacancy exists in the Operations Department for a Training Captain. Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.

KEY RESPONSIBILITIES

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Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.

Train, coaches and certifies Team Members

Completes training evaluations to assess the retention of knowledge

Responsible for delivery of training to bridge performance gaps

Facilitates New Product Training as per the KFC marketing calendar

Biannual assessments for all employees must be done to re-assess knowledge.

Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM.

Learner Assessments completed on every Team Member twice a year.

Track and report on training outcomes

Provide feedback to programme participants and management, where applicable

Evaluate and make recommendations on training material and methodology, as and when required.

Maintain employee training records.