Customer Service Agent (JHB)

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;

Assist customers when there are flight disruptions and/or cancellations;

Handle and safeguard of confidential information;

Address any complaints in a professional and timeous manner;

Escalate any problematic issues to the Supervisor on duty;

Provide professional Customer service at all times.