Financial Crime Manager

At ING Australia, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better.

We’re on the hunt for a Financial Crime Manager to join our high performing Sydney based team in a permanent role.

You’ll be responsible for the management of the Fraud UMR Investigations Team which reviews and investigates fraud events and unusual matters raised by the Fraud Operations Team. This role includes the day-to-day management of the team including direct reports (Financial Crime Analysts) and will also form part of the Fraud Leadership Team reporting to the Head of Fraud.

What you’ll do

Manage the daily operations within the team including leave, absence and resourcing requirements

Act as a subject matter expert and handle escalations relating to high risk or complex cases

Prioritise and allocate work to the team including monitoring of productivity, quality and individual KPIs of direct reports

Manage relationships with various levels of stakeholders across the business (e.g. Fraud Operations, KYC and FCC)

Document and uplift processes to ensure efficiency and that IBAL remains compliant with regulators

Identify risks to IBAL or it’s customers relating to fraud or financial crime and escalate potential issues, events or breaches to management or appropriate stakeholders such as FCC or the Fraud Risk Team.

What we’re looking for

3+ years’ experience in financial crime or fraud with exposure to AML/CTF operational processes at a Team Leadership/Management level

Extensive experience as a subject matter expert in financial crime/fraud with demonstrated excellence in time management, leadership and adaptability

Fraud/AML accreditation highly desirable (ACAMS/ICA)

Strong data analysis skills and experience reporting on financial crime data, with in depth knowledge of the AML/CTF Act and Rules or previous experience with SMRs highly desirable

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Need more?

Applications close Wednesday 7th May 2025

Before you apply

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

Still in two minds?

At ING, we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage, even after starting their application. Don’t miss out on the opportunity to bring your unique perspective to our team - submit your application today!

#LI-DNI

REQ-10095200