Store Manager - Pop Mart (Leeds, England)

Industry: Designer toys and collectible pieces

Location: Pop Mart Leeds Store

Job type: Full-time Permanent

Working Hours: 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

In the UK, POP MART operates seven stores in London, Midlands, and Manchester, and over five Robo Shops (vending machines for POP MART products). With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide.

For more information, please visit and our LinkedIn Career page.

What to Expect

POP MART is a boutique-sized company with a young and multicultural team where you can expect to:

Gain valuable professional experience covering the entire retail life cycle

Have the opportunity to work with people from different countries and cultures in a collaborative environment

Receive structured customer service, retail operations, and product training

Be proactively involved in the company’s growth

Benefits

POP MART offers our employees:

Selected POP MART toys as appreciation gifts every month

A structured bonus/commission scheme in line with the company’s and the individual’s performance

Comprehensive training and development programs

Regular team social events

Paid rest breaks

The Role and Candidate

We are searching for a Retail Store Manager to lead and oversee operations at our new Leeds store! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.

This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager.

Responsibilities

Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision

Develop and implement strategies to achieve sales targets and improve store performance

Provide exceptional customer service and resolve any customer issues or complaints

Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures

Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment

Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures

Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level

Oversee cashier point operations, including daily opening and closing procedures

Conduct regular staff meetings to communicate goals, expectations, and updates

Lead recruitment efforts, evaluate potential candidate's performance, and train new team members

Perform administrative tasks such as rota scheduling, payroll management, and sales reporting

Ensure compliance with all company policies, procedures, and relevant regulations

Be available to work flexible hours.

Required Qualifications

Proven experience (4+ years) in retail management, preferably in a similar industry

Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)

Fluent in professional English, with excellent verbal and written communication skills

Strong leadership skills with the ability to motivate and develop a high-performing team

Proven ability to develop and implement strategies to achieve sales targets and improve store performance

Excellent organizational and problem-solving skills with a keen attention to detail

Proficient in administrative tasks such as rota scheduling, payroll management, and reporting

Team-oriented with the ability to foster a positive work environment

Candidates with less experience can also apply for the Assistant Store Manager position

Desirable but Not Essential

Multi-lingual language ability (Chinese Mandarin is an advantage but not essential)

Experience in the toy or collectibles industry

Knowledge of visual merchandising techniques

Familiarity with retail management software and point-of-sale systems

Job Type: Full-time

Pay: £33,000.00-£36,000.00 per year

Additional pay:

Commission pay

Benefits:

Company pension

Schedule:

8 hour shift

Weekend availability