Permit Technician

Summary of Position

Join our Building Inspections team as a Permit Technician! We're looking for a detail-oriented and customer-focused professional to support our permitting process. In this role, you'll perform a variety of administrative tasks to help ensure the smooth operation of building permit applications, plan reviews, and inspections. As a key point of contact for residents, contractors, and developers, you’ll provide information on permitting requirements, intake and process applications, and assist with scheduling inspections. If you thrive in a fast-paced environment, enjoy working with the public, and have a knack for organization and accuracy, we’d love to hear from you! Works under the general guidance and direction of the Administrative Support Supervisor – Community Development, to provide a variety of general clerical duties and technical support including in person customer service, answering telephones, scheduling inspections, issuing building permits and providing other resources pertaining to planning, housing and property maintenance.Hiring Range:

$29.31 - $30.99

Salary Range:

$29.31 - $36.49

This is us! - Video link - click here to get to know us!

*Priority will be given to internal applicants that apply and meet Minimum Qualifications.

The City of Coon Rapids is proud to be an Equal Opportunity Employer and actively seeks a diverse workforce that reflects the community we serve. The City welcomes, and encourages any qualified applicant to apply regardless of race (including traits associated with race, including but not limited to, hair texture and hair styles such as braids, locks and twists), color, creed, religion, familial status, sex (including pregnancy or related conditions, gender identity/expression, and sexual orientation), parental status, marital status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors or any other basis protected by law.

Essential Duties and Responsibilities

Essential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is similar, related or a logical assignment to the position.

Answers telephone for the Inspections, Neighborhood Reinvestment and Planning Divisions.

Assists customers at the Inspections/Engineering/Planning/Fire/Housing counter.

Reviews submitted permit applications and plansubmittals for general completeness.

Calculates all permit fees.

Prepares and monitors work processes from intake to the issuance of a permit including inspections.

Processes and issues permits.

Maintains computer records on all permits and tracks permit status. Updates computer and physical files daily. Scans documents into LaserFiche for record retention.

Compiles and prepares statistical reports relative to permits and inspections.

Provides information and assistance to the public regarding the permit process, building code requirements and licensing provisions.

Performs cashier duties.

Processes inspection requests: verifies final inspection clearance and prepares Certificates of Occupancy for issuance.

Conducts research as needed to verify property location, legal description, lot dimensions, zoning, contractor information and other project information. Prepares reports on construction activity and the status of projects for management and other government agencies.

Prepares and submits month’s surcharge and activity reports.

Takes and responds to requests for records and historical documents.

Collaborate with customers and inspectors to schedule inspections, document construction and project status and issue the appropriate documentation with compliance to established codes and regulations.

Assists in the management of the City’s rental license program, including verifying status of property ownership, tracking submitted license applications, entering results of rental property inspections, and issuing licenses to property owners.

Assists with the water shut off program including answering phone calls regarding the status of a property’s water service, (whether service has been disconnected or posted for disconnection, distributing and collecting waivers to keep the water service active and providing information and forms to restore water service).

Assists applicants to obtain various required City approvals. Assists in determining which permits are required. Provides applications, information and agency referrals required by the category and complexity of the project.

Codes invoices and purchasing for the department.

Ability to establish and maintain effective working relationships with others.

Regular and reliable attendance during scheduled work hours and outside regular hours as necessary.

Maintains positive professional working relationships with all staff levels, other jurisdictions and outside agencies, and the public.

Performs essential position duties and responsibilities under the working conditions and physical demands described herein.

Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations, and citizens.

Performs other related functions as apparent or delegated.

Required Knowledge and Abilities

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Knowledge and proficiency of building inspections software, such as LOGIS PIMS, Permitworks or BS&A.

Knowledge and experience in office procedures.

Computer knowledge and data entry skills.

Excellent communication and organizational skills.

Maintains current knowledge of applicable state and county codes.

Attend training sessions for certifications as needed.

Ability to work in a busy office environment with a high volume of phone calls and counter traffic.

Ability to prioritize tasks to meet deadlines.

Ability to work independently with self-motivation and effective time management skills.

Ability to handle inquiries from general public in a friendly and courteous manner.

Ability to work cooperatively with City personnel, external vendors and the public.

Ability to perform duties with tact, diplomacy and discretion.

Ability to be detailed oriented and follow through with tasks.

Ability to maintain a team and service-oriented approach to work.

Must have the ability to accept constructive criticism or discipline in a positive manner, initiating self-development to improve job performance.

Must strive to promote a cooperative atmosphere in the department and exhibit a positive attitude.

Qualifications and Other Information

MINIMUM QUALIFICATIONS:

A combination of training and experience substantially equivalent to the following:

High school diploma/equivalent plus at least one (1) year of related administrative support work experience in permitting, building, residential & commercial inspections.

Demonstrated success with computer applications, including database and word processing applications.

Proven ability to communicate courteously, effectively, and tactfully in written and oral form.

PREFERRED QUALIFICATIONS:

Associates degree in business or related field.

Two or more years of administrative support experience working for multiple managers.

Ability to type 60 wpm.

Local Government work experience

PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

This work requires the occasional exertion of up to 25 pounds ; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires standing, walking and reaching with hands and arms and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling, lifting and repetitive motions; work requires close vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

EQUIPMENT/JOB LOCATION:

This position will be located at the City Center. It will use common office supplies and equipment, and the noise level is generally quiet. Exposure to computer monitors in the office is typical. This position works closely with others.

CONDITIONS OF EMPLOYMENT:

Must comply with organizational and departmental policies.

Must contribute positively to a productive, inclusive, and respectful work environment.

Must make workplace safety the top priority.

Must have the ability to accept constructive criticism or discipline in a positive manner, initiating self-development to improve job performance.

Must know and practice the Cities’ mission, vision and values.

Must possess a valid driver’s license.

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The City of Coon Rapids is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.