Bilingual Customer Service Rep

Job Description

We are looking for a Bi-Lingual Customer Service Representative. This is an exciting opportunity to support families in need of childcare financial assistance and provide them with the tools to succeed.

Why You’ll Love This Job:

Pay: Earn $22/hour

Hybrid: 2 days per week on-site and 3 days per week work-from-home

Impactful Work: Help families access crucial childcare assistance and resources

Professional Growth: Gain AIRS (Alliance for Information & Referral Systems) Certification

What You’ll Do:

Assess family eligibility for childcare financial assistance/subsidy programs

Provide accurate information on local childcare programs and providers

Enter data accurately into various online systems, ensuring data integrity

Requirements:

Bi-lingual Required (Spanish, Portuguese, or Creole) plus English

At least 1 year experience in: Health and Human Services or Call Center experience

Experience with childcare subsidy programs or service referrals is a plus

Strong attention to detail and ability to work in a fast-paced environment

Ability to get to Framingham, MA for a hybrid work set-upCompany Description

Since 1996, ProPivotal has been committed to excellence in staffing services. ProPivotal is one of Massachusetts’ largest staffing firms. It is our pleasure to provide service to many of the area’s most desirable employers and fulfill their staffing needs throughout the world. While we have the deep resources which allow us to manage large staffing programs, we also have a structure which allows us to get to know each job seeker individually, and a culture which drives us to match candidates with jobs they love. We are big enough to serve you and small enough to know you.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Full-time

Hybrid remote