Dispatcher/CSR

Job Description

Are you highly organized, love helping people, and thrive in a fast-paced environment? We’re looking for a Dispatcher/CSR to join our plumbing team on James Island! In this key front-line role, you’ll keep our maintenance agreements running smoothly, support our technicians in the field, and deliver top-tier customer service — all while working with a team that treats each other like family.

As part of our Service Department, you’ll be the go-to person for scheduling, updating records, and keeping customers informed every step of the way. Every call you take and schedule you manage helps keep homes and businesses flowing smoothly!

What You'll Be Doing:

Answer and direct inbound calls with professionalism and a positive attitude

Schedule residential plumbing maintenance visits with available technicians

Support the dispatcher with daily service call coordination and coverage

Verify and update customer info during every interaction

Create accurate service tickets for incoming demand service calls

Call customers when technicians are en route and notify them of any delays

Mark service calls as “delayed” or “completed” in our system with correct details

Keep ServiceTitan updated — accuracy matters!

Help coordinate commercial plumbing maintenance with support from dispatch

Make “Happiness Calls” after technician visits to ensure satisfaction

Assist with other tasks and projects as needed by the Service Manager

What Makes You a Great Fit:

Friendly, organized, and detail-oriented

Excellent communicator — both with coworkers and customers

Comfortable juggling priorities, especially during peak seasons

Familiarity with ServiceTitan or similar scheduling software (a plus!)

Experience in the plumbing, HVAC, or home services industry preferred

Company Description

Full-time