Customer Service - hybrid

Job Description

Customer Service - Hybrid

Provides an all-inclusive, comprehensive customer service experience that encompasses advanced technical support for programming and/or equipment issues, answering a wide array of questions that range from general to complex while providing education on self-resolutions and value-added services, diffusing frustrations by providing options and solutions.

Provides excellent customer relations and achieves a high level of quality results in a timely and efficient manner.

Job Duties:

Evaluate system potential by testing compatibility of new programs with existing programs·

Meet or exceed SLAs for individual and enterprise clients·

Review processes and communication with all customers: individual and enterprise.·

Professionally handle incoming requests from customers (both internal and external), ensuring that issues are resolved both promptly and accurately to achieve first contact resolution.·

Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.·

Improves system performance by identifying problems; recommending changes.

Updates job knowledge by participating in educational opportunities; maintaining personal networks.

Accomplishes information systems and organization mission by completing related results as needed.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Shift:

8 hour shiftCompany Description

Synergy Search Group and Staffing Services are committed to excellence in quality recruiting and reliable service to our candidates and the clients we serve. Our candidates enjoy the unique experience of working with seasoned professionals to assist them in determining their career direction and personal growth opportunities. We have a combined over 100 years of recruiting experience in the Kansas City marketplace!

Based on your preferences, we will identify and present you with the positions that accurately reflect your chosen career path, while keeping all of your information strictly confidential. We will discuss opportunities in detail with you, respect your choices and ask your permission to proceed with a client presentation of your background and experience. We will also brief and prepare you for all client meetings. Following the interview, we will provide you with feedback in a timely manner.

Our goal is to assist you in finding that perfect fit based on your skills and experience, so we may present you with the right career opportunity.

Full-time

Hybrid remote