CVS Supervisor

We are hiring a CVS Supervisor for our Victoria, BC branch.

What you will be doing

Review of daily reporting of all customers (For different functions e.g., Deposit Processing, ATM Rec, Cheque investigations, Suspense account management)

AML reporting/verification for client

Billing- Data Collection for Monthly CVS Billing

Assisting Manager with Daily Metrics Data collection

Assisting in investigation of Daily Outages and actioning as required (Pulling TRs, requesting rebalances, performing offsets, maintaining the daily differences tracker)

Assisting with CVS Claim Investigations

Ensuring all programs (Compass & Money Manager) are updated with current information.

Emergency Cash Parcel Management

Responding to customer emails, inquires in a timely & professional manner

Support/Forecasting cash volumes for one of our clients.

What we offer

Competitive salary and benefits

Permanent position

Free, onsite parking

International company offering many career opportunities

What we are looking for

Working/Practical knowledge of Cash Vault Services operations is a key requirement

Strong Knowledge of Computing systems such as: Word, Excel, and MS Office applications

Strong knowledge of current customer base

Reliable, conscientious, and responsible

Highly organized and work with minimal supervision

Strict attention to detail, accuracy in analysis

Exceptional time management and organizational skills

Excellent Customer Service skills

Strong communication skills both oral and written

Eager to work in a fast-paced environment and to cope with pressure and tight timelines

CSWC