Operations Coordinator - Hayward, CA

Job Description

At Cargomatic, we are committed to finding new ways to solve complex, real-world problems for our customers. Our approach enables our employees - at all levels, in every role - to thrive in an environment of intellectual curiosity, where people are passionate about what they do and support each other to get the job done.

As an Operations Coordinator, you will play a pivotal role in ensuring the smooth and efficient operations of our terminal. Your responsibilities will encompass maintaining exceptional relationships with stakeholders, overseeing daily tasks, optimizing service quality, and fostering a collaborative environment for sustained growth.

Cargomatic was named to the list of Built In Best Places to Work for 2023 and 2024, which recognizes the benefits we offer, our people first culture and commitment to supporting our employees’ success, growth and well-being.

Shift: M-F 10am-6:30pm

Location: Hayward, CA

What You’ll Be Doing

Provide high-level customer service

Driver support

Pickup carrier management

Pickup report management

Coordinate with the dock supervisor and provide support for a successful daily dock launch

Open Job Report Management

Pickup dispatch management

Assign B2B / B2C

Manually build jobs when needed

Provide ETAs when requested

Ad-hoc delivery/pickup coverage

Attend weekly operations meeting

Tracking/Tracing

Input rate adjustments

What You’ll Need

Great communication skills and ability to think on your feet

Demonstrable skills in customer support and satisfaction

Ability to learn and adapt quickly to new concepts and technology

Intermediate to advanced working knowledge of Microsoft Excel

Strong written and oral communication skills

Exceptional problem solving and analytical skills

Comfort with ambiguity and rapidly shifting priorities

Ability to work with a sense of urgency and prioritize daily tasksThe expected salary range for this role is $22-26/hour. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

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Full-time