Dispatch Support Representative

Job Description

Description

The Dispatch Support Representative 1 is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes. The Dispatch Support Representative 1 will work and communicate closely with drivers, installers and warehouse personnel to ensure FIDELITONE customers receive timely communication on delivery status.

ESSENTIAL FUNCTIONS

Communicate with drivers and installers to ensure timely delivery to FIDELITONE Last Mile customers

Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for FIDELITONE clients

Responsible for sorting and preparing all delivery paperwork

Operate FIDELITONE routing software to effectively communicate with drivers

Works with and assists drivers and customers to problem solve and provide excellent customer service

Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff

Responsible for communicating cancelled or rescheduled deliveries to end customer and client

Other duties as assigned

Required Skills

Ability to operate FIDELITONE routing software to effectively communicate with drivers

Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators

Ability to interact with internal/external customers

Ability to communicate effectively across all levels of management, peers, and clients

Excellent problem-solving, task prioritization, follow-up, and customer service skills required

Intermediate computer proficiency in Excel and Word

Required Experience

High school diploma or equivalent

0-2 years dispatch, call center or logistics/supply chain experience

Full-time