Director, Product Management

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job TitleDirector, Product Management

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

At Fiserv, you'll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

About our Business Unit: Core Account Processing Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platforms – Premier, Precision, Cleartouch, DNA and Signature. Each comprehensive suite helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.

What does a great Director of Product Management – Open Banking do?

Fiserv is looking for an experienced Director of Product Management – Open Banking, whose primary responsibility will be to leverage our Communicator Open API ecosystem, Banking Hub-Developer Studio Portal & AppMarket understanding to deliver Embedded Finance & Fintech solutions that complement the innovative space between the Fiserv offering and financial institution strategies The Director of Product Management - Open Banking, engages Financial Institutions Fintechs, Merchants, Brands, and navigates the evolving landscape in emerging and existing businesses, and identifies and builds solutions with target partners that support client needs. The Open Banking Director works closely with product, technology, operations, marketing, technical writing, and sales teams to build a foundational ecosystem of Open API features to support Fiserv’s long-term growth, enabling the go-to-market for an Integrated Banking Marketplace that includes an open API Portal and APP Market banking as a service ecosystem to collaborate with Fintechs, financial institutions, prospects and key internal stakeholders which will create value for our clients. You will be part of a team working at the intersection of traditional finance and the disruptive world of building new Integrated banking as a service business models facilitating the secure and easy exchange of information between financial institutions and innovative Fintechs, software providers and other service providers and is evolving into Gen AI-based self-service interactive automations. Qualified candidates will be responsible for creating new digital marketplaces strategies for open distribution channels to support businesses and can expect a fun and challenging results-driven position where they can both contribute and learn. You will work with the Sales enablement, Legal, Global Sourcing, Product Marketing and Product Development/Operations, cross-functional business units to translate digital marketplace product features into user stories for development, the product marketing, and sales teams to articulate differentiation and key messages for the marketplace features and products, and to act as a thought leader on integrated & open banking in the industry.

The Director of Product Management – Open Banking will have the ability to

Shape the future of Embedded Fintech & Finance Experiences at Fiserv through data-driven market insights, analysis, definition, and communication and help bring a vision to fruition.

Develop a deep understanding of integrated & open banking business models and competitive landscape by conducting market research and customer discovery, clearly defining problem statements and opportunities, and defining competitively differentiated feature sets.

Be a leader in understanding the go-to-market needs for integrated open banking marketplaces, creating, and managing a goal-based product roadmap, and launching products along with Product Strategy, Marketing, Development, Implementations and Customer Success leadership.

Identify competitive and alternative offerings, perform analysis of a potential market opportunity to provide a basis for investment and develop a strategy for winning against the competition.

Establish innovative Self-service assistive models that are aligned to business value

Analyze whether to buy, build, or partner to complete the solution for the target market

Monitor and analyze key performance indicators to determine how well the product is performing in the market

Ensure that all departments are prepared for new product releases and all items are completed to launch the product externally.

Deliver products information to qualified buyers in support of existing sales efforts.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Develop an Open API ecosystem that balances Fiserv’s business needs, platform capabilities, market trends and insights, and partner feedback.

Identify potential Fintech partner prospects, create, develop, and own key relationships across the Fintech partner ecosystem that furthers growth from initial lead through contract close.

Manage fintech partnership relationships through a self-service open API Marketplace journey to ensure the successful launch of integrations.

Champion the business alignment of the Fintechs and Fiserv’s Account Processing platforms to facilitate the partner becoming a key part of Fiserv’s go-to-market plan and metrics

Partner with the Sales Enablement, Product Management, Product Marketing, Content Development and Legal teams to deepen understanding of target user needs, develop a user-focused product and manage day to day items related to Fintech partners.

Develop account plans, negotiate pricing plans, monitor and evaluate performance, and participate in business reviews internally and with Fintech partners

Analyze data from a variety of sources to answer product or operational related questions and incorporate the analysis into future decision-making processes.

Work with Sales team to identity key partners for technology and sales distribution channels and product requirements for those partners.

Serve as the market advocate with the ability to compellingly communicate how the product vision meets fintech partner market needs across the company.

Basic Qualifications for Consideration:

Education:

Bachelor’s degree in engineering, finance, economics, or business

8+ years of equivalent work experience in a Consulting, Fintech, or SaaS organization

Job-Related Experience:

8+ years of experience in Product Management or Open API domain.

Demonstrated 5+ years of product partnership experience with Digital marketplaces.

Strong communication and presentation skills to interact at all levels of the clients from C-level to technical and operation levels.

Solid thought leadership and ability to influence others through collaborative efforts

Experience in creating release roadmaps that support product strategies

Shown success in effectively leading products through key stages of the lifecycle

Strong analytical skills and ability to build consensus

Strong working knowledge of business financial practices, accounting and business case development, and ability to run a P&L

Proven ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs

An ability to quickly establish credibility and rapport with a broad set of constituencies

Strong results orientation with demonstrated track record of success

Endeavor to engage at the client level

Strong communication and presentation skills to interact at all levels of the clients from C-level to public, technical and operation levels

Ability to excel in dynamic, fast-paced environment.

Preferred Qualifications:

7+ years of experience working in the banking technology & services industry is preferred

10+ years of Fintech integrations and partnership management experience a plus

7+ years of experience working with middleware’s, developer portals, & Open APIs.

Background in developing applications for financial services industry a plus

Experience with Multiple cloud computing platforms: Microsoft Azure, Amazon AWS, Docker, Kubernetes, and related areas. Plus/Preferred: IBM OpenShift, Microsoft Azure IoT, AWS/Amazon IoT, and related solutions.

Experience with e-commerce marketplace software: Adobe Commerce Cloud - Magento, AppDirect and related solutions

Travel required: Domestic travel as needed, up to at least 20% of the time. Some international travel as needed.

LOCATION

This role is eligible to be performed at Fiserv Locations in Bengaluru (India), Pune (India) or Noida (India)

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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