Luxury Automotive Service Advisor

Germain Mercedes-Benz of Easton

Luxury Automotive Service Advisor

Columbus, OH

Germain Offers:

Medical, Dental, and Vision Insurance

401(k) Savings Plan

Aggressive Pay Plans/Wages

Paid Vacation

Paid Company Holidays

Lifetime Fitness Gym Membership

Healthy Meal Discounts

Flexible Scheduling

2nd and 3rd Shifts

Company Outings and Activities

Ongoing Professional Development/Paid Training

Advancement Opportunities

Employee Discounts

Family-Friendly and Inclusive Culture

Career Growth and Internal Promotions

Custom and Competitive Wage Plans

CLOSED on Sundays to create a schedule that allows you a job and a life

We are seeking a dedicated professional who is passionate about providing outstanding service and has a strong attention to detail. The successful candidate will be responsible for overseeing the service and repair of vehicles, communicating with clients to understand their needs, and building lasting relationships with our valued customers.

Responsibilities:

Greet customers and evaluate their service needs, providing expert recommendations and guidance

Communicate effectively with customers and team members to ensure seamless service experiences

Review and approve repair orders, ensuring accuracy and thoroughness

Manage customer expectations, proactively communicating updates and resolving any issues

Ensure a high level of customer satisfaction by following up with customers after services have been performed

Qualifications:

Proven track record of providing exceptional customer service in a fast-paced environment

Strong attention to detail and ability to prioritize multiple tasks

Excellent communication and interpersonal skills

Ability to work in a team-oriented environment and build relationships with customers

Knowledge of automotive repair and maintenance procedures is preferred

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LP