Front Desk Agent

Job Summary:

The Front Desk Agent at Courtyard by Marriott - Niagara Falls will be responsible for providing exceptional customer service to all hotel guests. This individual will be the first point of contact for guests and will assist with check-in/check-out processes, answer inquiries and handle any guest concerns or requests. The Front Desk Agent will also be responsible for maintaining the appearance and functionality of the lobby area, as well as handling various administrative tasks.

Compensation & Benefits:

This is a full-time, hourly position in the Hospitality/Restaurant industry with a competitive hourly rate of $15 to $16 per hour. Employees will be paid weekly and will also have access to a variety of benefits, including hotel discounts, retirement plans, and sick time.

Responsibilities:

Greet guests and assist with check-in/check-out processes

Answer phone calls, emails, and other forms of communication from guests and potential guests

Provide information and recommend local attractions, restaurants, and events

Handle guest concerns or requests with professionalism and efficiency

Maintain the appearance and functionality of the lobby area, including keeping it clean and organized

Handle administrative tasks such as making reservations, processing payments, and maintaining guest records

Collaborate with other departments to ensure smooth operations and resolve any guest issues

Maintain knowledge of hotel policies, amenities, and services to effectively assist guests

Assist with luggage handling and transportation arrangements when needed

Maintain a safe and secure environment for guests by following all safety and security procedures

Adhere to all company and brand standards to ensure consistent and exceptional service

Other duties as assigned by management

Requirements:

High school diploma or equivalent required; additional education or hospitality training preferred

1-2 years of experience in a customer service role, preferably in the hospitality industry

Knowledge of hotel reservation systems is a plus

Strong communication and interpersonal skills

Excellent time management and organizational skills

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Must be able to work flexible hours including nights, weekends, and holidays

Must have reliable transportation to and from the hotel

Must be able to lift up to 50 pounds and stand for extended periods of time

Must have a professional appearance and demeanor

Knowledge of a second language is a plus

EEOC Statement:

Our company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetics, marital status, veteran status, or any other legally protected status.

At any point your job duties may change per the company's needs.