IT Training Specialist / Help Desk (Hybrid)

Benefits:

401(k)

Paid time off

Dental insurance

Health insurance

Training & development

AET Federal is seeking multiple training specialists to assist with IT Service/ Help Desk and Call Centers. The ideal candidate will be able to work hybrid, in office 2-3 times weekly based out in Tysons, VA and come with a minimum of 3 years of help desk or technical experience in customer service.

Duties:

· Provide remote-side support for mobile devices

· Troubleshoot and resolve issues pertaining to equipment

· Visit the user's desktop or printer for hands-on support for various types of computer repairs, troubleshooting and hardware/software maintenance.

· Have overall knowledge of mobile help desk tools and software.

· Provide excellent customer service and care for all tickets and client inquiries.

· Develop training guides and documentation such as user guide and tip sheets.

Requirements:

· Experience developing the Training Plan, training curriculum and materials

· Be able to commute to Tysons, VA 3-4x weekly

· Obtain 3+ Years of experience

· Experience developing curriculum for Train-the-Trainer delivery

· Leads Train-the-Trainer delivery

· Experience developing training documentation (User Guide and Tip Sheets)

· Experience in delivering training in-person and in a Hybrid/remote work environment (2-3x in office)

· Prior experience working with help desk/ mobile help desks are a bonus

Flexible work from home options available.

Compensation: $50,000.00 - $70,000.00 per year

WE ARE

AET Federal Inc. (“AET”) is certified as an 8(a) Small Disadvantaged Firm by US Small Business Administration and also certified by the Commonwealth of Virginia, Department of Small Business and Supplier Diversity as Small, Minority Owned Business (SWaM). AET prides itself on efficient management and low overhead, thereby offering its clients high quality services at highly competitive prices. The fundamental distinction of our company is its business knowledge in both the public and private sectors. We serve the transportation, defense, intelligence, financial, healthcare, and technology & telecommunications industries. AET is successful because we listen to our clients, we learn from our clients, and we understand our clients’ needs. In an industry that is constantly changing, AET is the face of stability.

ARE YOU READY FOR WHAT'S NEXT IN YOUR CAREER?

At AET, our success is defined by the knowledge, commitment, diversity, and satisfaction of our employees. Impactful Work. Smart Solutions. Meaningful Careers. AET fosters a creative and efficient work environment that revolves around a project team concept. We offer competitive salaries and an exceptional benefits package, and we are always seeking new candidates to join our team.