Hotel Front Desk Clerk

Job Description

$16.50Responsibilities:

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Field customer complaints when necessary

Bookkeeping: keep accurate records of all hotel guest account information

Connect with the housekeeping department to ensure guest accommodations are readyQualifications:

Has previous experience or working knowledge of Microsoft Office and reservation management systems

High school diploma, GED, or equivalent

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Has experience answering telephone calls and troubleshooting stressful situationsAbout Company

The Hotel Marblehead (formerly The Marblehead Inn) is a fresh take on historic accommodations just 16 miles north of Boston. This intimate boutique hotel has all the modern accommodations you desire while preserving the rich history of the home and the great town of Marblehead. The hotel includes a 1 bedroom apartment on the top floor with all utilities included as part of the compensation package.

Full-time