Network Assistant

Job Description

Essential Functions

Knowledge of network operating systems and network management tools and equipment (routers, servers, switches, firewalls, workstations, and various computer operating systems)

Knowledge of operations related to LANs in a multi-server, multi-location, and multiple-location environment.

Knowledge of diagnostic methods or practices and troubleshooting techniques in the servicing and repair of computers and peripherals.

Knowledge of multiple operating systems.

Fundamental knowledge of networking functions, components, and connectivity issues and procedures.

Knowledge of electrical equipment used to support computers, peripherals, and hardware.

Network Security Support

Server Security Support

Maintain Firewalls

AS/400 User Account Administration

Install and Maintain Network Devices

Office 365 E-mail Support

Maintain Operating Systems

Server and PC Anti-Spam and Anti-virus Software

Maintain and Support Telephone Systems

PC Installation and maintenance

Install and maintain PC paraphernalia

Additional Functions

Back up and assist with AS/400 Daily Operation Support

AS/400 Backup and restore

Problem Investigations

Desktop user Support (EXCEL, Word, etc.)

Install and Upgrade Windows OS Software

Job Dimensions (Knowledge, Skills, & Abilities or KSAs)

Ability to work independently and with little supervision

Excellent problem-solving skills

Ability to work on many different tasks at the same time

Strong customer service attitude

Strong written and verbal communication skills

Strong user skills with Microsoft Office (Outlook, Word, EXCEL, and PowerPoint

Working Knowledge of basic computer cabling (parallel, serial, Ethernet, voice, etc.)

Working knowledge of Microsoft Windows operating system, Microsoft Windows server operating systems, Microsoft Active Directory, and Microsoft Exchange environment (with SMTP Mail Routing and Spam Controls)

Working knowledge of Ethernet networking (TCP/IP, DNS, switching)

Working Experience troubleshooting hardware and software problems with vendor support staff

Ability to develop and use simple project schedules and standard project management terminology

Minimum Qualifications

Education Requirements

Two-year college education in a field related to computer science, Information Technology, computer repair, hardware, software, or related area: Preferably and A.S. (Associates of Science) degree

Work Experience Preferred

Minimum 1 - year experience in previous and directly related network experience, Help Desk Support, or other position of equal or lower job grade in the IT department

Full-time