Bilingual Call Center CSR

An established company in the Ocala, FL area is seeking a Customer Service Representative (CSR) to join their call center team. This role involves handling inbound and outbound calls to assist customers with mortgage-related inquiries, primarily post-closing.

This is an excellent opportunity to grow with a stable company that values customer service and professional development.

Pay: $18+ / hour DOE

Key Responsibilities of the CSR:

Handle a high volume of incoming and outgoing calls with professionalism and efficiency.

Accurately update customer records in internal databases.

Provide timely and accurate responses to customer inquiries and concerns.

Adhere to company training, protocols, and customer satisfaction standards.

Consistently prioritize customer satisfaction in all interactions.

Requirements of the CSR:

Minimum 1 year of experience in a contact or call center environment

Strong verbal and written communication skills

Must be able to think quickly, solve problems, and adapt to dynamic situations

Experience managing customer accounts and payment information preferred

Familiarity with mortgage servicing, regulatory requirements, and Green Screen software (MSP, Premier) is a plus

Bilingual in English and Spanish strongly preferred

This is a Temp-to-Hire position and the client offers benefits once Hired In.

This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check. If you're interested in this position, please apply with a complete resume and work history.