Assistant Property Manager

Under the direction of the Real Estate Manager, the Assistant Real Estate Manager is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Business Manager in his or her absence. The Assistant Real Estate Manager role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.

Financial/Administrative

Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent

Ensure all Real Page data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees

Assistant RE Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance

Maintain and organize all resident files

Responsible for maintaining accurate payroll reporting including bonus preparation

Marketing:

Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared

Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases

Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly

Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards

Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings

Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Customer Service:

Assist in planning and preparation of resident events

Complete a daily inspection of the property and market-ready units

Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met

Provide excellent customer service and display courteous and professional attitude toward all customers

Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends

Advise Business Manager of conditions of the community affecting the resident's safety, dissatisfaction, and to preserve the asset

Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends

Personnel Development:

Assist RE Manager in recruiting and selecting team members, understanding, and adhering to the hiring policies and procedures

Assist RE Manager in evaluating and supervising team members

Perform other duties as required

Requirements:

High school diploma or equivalent, college degree highly preferred

One-year property management experience or 4-year degree in a related field

Proficient computer skills including the Microsoft Office Suite, Real Page experience preferred

In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire

Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management

Excellent English communications skills, both verbal and written

Must be able to walk apartments and grounds, including steps and climbing stairs

Occasionally requires lifting 20 pounds or less

Valid driver’s license

#AIONhire

FSLA Status: Exempt or Non-Exempt