Hardware Product Manager, Sustaining

Job Description

AssetWatch is defining the future of proactive maintenance. We are inspired by the global manufacturers we serve and are passionate about treating their assets as our own, continuously monitoring performance with a platform designed to optimize equipment uptime.

As the Hardware Product Manager, you will be responsible for driving the development of hardware products for our IoT-enabled condition monitoring platform. This role involves managing the product development lifecycle from concept to release, working with cross-functional teams, and collaborating with customers and partners. You have a strong technical background in hardware design and development, as well as experience managing the development and delivery of hardware products for IoT applications.

What You'll Do:

Investigate and Document Legacy Products

Dig into existing product capabilities, configurations, and edge cases.

Work with hardware and software engineers, customer support, and QA to document product functionality and processes.

Create and maintain both internal and external documentation for hardware configurations and variants.

Manage Small-Scale Improvements

Triage bugs and minor feature requests related to legacy products.

Collaborate with engineering to scope, prioritize, and test fixes or product enhancements.

Track and report progress on these efforts with stakeholders.

Reduce Product Debt

Identify redundant or outdated product elements and propose rationalization plans.

Work with cross-functional teams to clean up deprecated features and hardware.

Customer & Support Liaison

Serve as the point of contact for internal teams (Support, Sales, Customer Success) with questions about legacy product behavior.

Help ensure that known issues or quirks are communicated clearly and consistently.

Metrics and Impact

Monitor return data, reliability metrics, and support tickets to inform hardware sustaining priorities.

Help maintain traceability between hardware configurations and customer deployments.

Provide input into product health metrics and lifecycle planning.

Who You Are:

1–3 years of experience in product management, technical support, QA, business analysis, or related roles. Startup or IoT experience a plus.

Familiarity with hardware development processes, including BOM management and version control.

Strong communication skills and ability to translate technical topics for non-technical audiences.

Highly organized with excellent documentation and task-tracking skills.

Effective communicator with the ability to work cross-functionally across engineering, supply chain, and support.

Self-motivated, proactive, and comfortable with ambiguity and minimal direction.

Strong documentation skills and a systems-oriented mindset.

Experience with startup space and/or entrepreneurship

Experience in the IoT, embedded systems, or connected devices space.

Familiarity with PLM (Product Lifecycle Management) systems, Altium, Arena, or similar tools.

Basic understanding of electronics, sensors, and industrial protocols.

Experience with tools like Jira, Confluence, Figma, or similar.

Exposure to product lifecycle management, particularly in sustaining roles.

What We Offer:

AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space.

Competitive compensation package including equity options.

Flexible work schedule

Competitive Benefit and 401K Match

Opportunity to make a real impact every day

Opportunity to grow as a leader and build a team

Unlimited PTO

We have a distributed team that works remotely across locations in the United States. We are open to candidates from most states as long we all can closely collaborate within core working hours.

#LI-REMOTE

Full-time

Fully remote