Head of Meeting and Events Operations

Head of Meeting and Events Operations Location: Midlands Full Time Competitive Salary + Benefits An exciting opportunity has arisen for a passionate and experienced Senior Head of Meeting and Events Operations to lead a thriving events department at a prestigious luxury venue in the Midlands.

This is a pivotal role within a high:performing team during a transformational period of growth and investment.

With 24 versatile conference rooms and a newly developed 920:seater suite : one of the largest and most impressive in the region, this is your chance to shape the future of large:scale events at a premier destination.

Key Responsibilities: Oversee the full operation of the meetings and events department, ensuring flawless delivery across all spaces:from intimate boardrooms to large:scale conferences.

Drive commercial success by identifying revenue opportunities, enhancing client relationships, and supporting strategic sales initiatives.

Lead the venues largest department, instilling a culture of service excellence, professionalism, and continuous improvement.

Implement innovative operational strategies to elevate the guest experience from enquiry to execution.

Recruit, mentor, and develop a high:performing team focused on delivering outstanding results.

Stay ahead of industry trends, identifying new growth opportunities and optimising use of facilities.

Work collaboratively with senior leadership, sales, and support teams to ensure operational alignment and a consistently outstanding service offering.

Ideal Candidate: Proven track record in managing large:scale M and E operations within a high:end hotel, venue, or conference centre.

Strong leadership and team management experience, with the ability to inspire and develop talent at all levels.

Exceptional organisational skills and attention to detail, with the ability to manage multiple high:profile events simultaneously.

Commercially astute with a keen eye for revenue opportunities and cost control.

Outstanding communication skills, both verbal and written.

Deep understanding of the events industry, with knowledge of emerging trends, client expectations, and technological advancements.