ERP Developer

Job Description

The ERP Systems Developer will be responsible for managing the organization’s Infor Cloud Suite Industrial (Syteline) ERP System including system maintenance and optimization, diagnosing, troubleshooting, documenting, and resolving issues, designing efficient and effective processes and implementing and testing new modules.

Competencies:

Nimble Learning

Collaborates

Customer Focus

Instills Trust

Action Oriented

Courage

Persuaded

Decision Quality

Manages Conflict

Optimize Work Processes

The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role.

Technical Support and Escalation:

Serve as the second-tier escalation point for IT support tickets related to Infor Syteline, providing expert troubleshooting and resolution.

Diagnose and resolve complex ERP system issues, working closely with end-users and technical teams.

Document support activities, resolutions, and knowledge base articles to improve future support efficiency.

Testing and Quality Assurance:

Plan, execute, and document comprehensive testing of new ERP developments, customizations, and upgrades.

Collaborate with end-users to conduct user acceptance testing (UAT), ensuring that solutions meet project goals and business requirements.

Identify and report defects, track resolution progress, and ensure high-quality deliverables.

System Maintenance and Optimization:

Monitor ERP system performance and identify areas for improvement.

Assist in the development and implementation of system enhancements, configurations, and customizations.

Maintain accurate system documentation, including configurations, processes, and user guides.

User Training and Support:

Create and deliver training materials and interactive workshops to train users on ERP system functionality.

Provide ongoing support and guidance to users, addressing questions and resolving issues.

Promote user adoption and proficiency in utilizing the ERP system.

Project Participation:

Provide subject matter expertise for ERP optimization planning including taking a lead role in implementation, upgrade, and enhancement projects.

Collaborate with internal and external project teams to ensure successful project delivery within scope, schedule, and budget.

Change Request Coordination:

Monitor and triage change requests related to the ERP system.

Conduct analysis to evaluate the necessity, feasibility, and impact of proposed changes, considering both technical and process implications.

Develop initial scope and business cases for technical changes, outlining requirements, benefits, and potential risks.

Collaborate with stakeholders to gather requirements, define solutions, and ensure alignment with business needs.

Minimum Skills, Abilities, and Requirements:

4+ years of experience managing ERP systems, demonstrated proficiency in SQL and Low-Code/No-Code, C# experience helpful

2+ years of experience working within Infor Cloud Sweet Industrial (CSI), preferably Syteline v. 8, 9, 10

Strong understanding of business processes and ERP system functionality

Excellent analytical, problem-solving, and troubleshooting skills

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Experience with project management methodologies preferably Agile Scrum

Strong written and verbal communication skills with the ability to effectively present ideas and deliverables to internal and external stakeholders

Creative, and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations, and lead through influence

Self-directed work style, able to work autonomously, prioritize and deliver results

Ability to travel to multiple sites throughout the Twin Cities if necessary

Technology and Systems:

SQL Low Code/No Code

C#, helpful

Infor Cloud Sweet Industrial (CSI), Syteline (v. 8, 9, 10)

Microsoft Office Suite

Full-time