Project Coordinator EBS

Job Description

Summary/objective

Coordinate material installations between customers and Installers.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Provide excellent customer service while communicating with customers over the phone and in writing.

Act as a liaison between multiple parties to bring an installation to completion.

Collaborate with installers, estimators, and other company personnel to create a positive experience for customers.

Review customer contracts for accuracy.

Schedule installations with customers and assign installers to perform the installation.

Maintain installer calendars through the system.

Prepare necessary paperwork.

Keep detailed notes from the beginning to the end of the installation.

Transfer materials from location to location as needed for installations.

Review assigned materials prior to providing pick tickets to ensure inventory is assigned as needed.

Follow up with Purchasing, where applicable, when waiting on material to arrive for the scheduled install date.

Confirm install completion with installers, adjust JSTATs to ensure Accounting collects the balance due from customers.

Handle customer concerns, repairs, and claims as necessary.

Competencies

Analytical Thinking - Applies logic to solve problems and get the job done

Client Service - Responds to the clients and anticipates their needs

Conflict Resolution - Works to resolve differences and maintain work relationships

Decision Making - Makes decisions and takes responsibility for them

Ethics - Fosters a diverse and respectful workplace

Even Temperament - Controls emotions without retaliating against negative behavior

Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas

Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances

Initiative - Remains proactive when suggesting improvements and solving problems

Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships

Persuasive Communication - Displays verbal and written communication that influences others

Problem Solving - Solves problems while ensuring rules and directives are followed

Project Management - Brings together every component of a project, including resources and planning, that are needed to complete it in a timely manner

Supervisory responsibilities: None

Work environment: Office environment, temperature-controlled

Work Location: 4216 Kiernan Ave, Modest, CA, or other location as required

Physical demands: Repetitive movement of hands and fingers

Typing and/or writing, talking and hearing

Travel required: None

Required education and experience:

High School Diploma, GED, or equivalent

Customer Service Experience

Experience in scheduling or event planning

Google Suite or Microsoft Office

Computer literate

Able to work independently

Natural problem solver

Preferred education and experience

Rollmaster experience

Full-time