Senior Debt Collector

Job Description

Description:

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Since our founding in 1991, Zwicker has carefully expanded its operations to include 38 offices all across the country and over 900 employees. Zwicker represents original lenders in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Zwicker is presently seeking a Senior Collector to join our team in Tempe, AZ. We are seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.

The base hourly rate for this position is $19.00-$20.00, with uncapped bonus potential.

Responsibilities of a Senior Debt Collector include:

Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them

Record accurate and detailed notes; update account status and card member’s information into computer system

Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives

Comply with policies and procedures of Zwicker & Associates, P.C.

Comply with FDCPA and state consumer protection laws

Other duties as assigned

Requirements:

5+ years of debt collection’s experience, preferably 3rd party collections

Knowledge of the FDCPA and state consumer protection laws

Above average administrative and phone skills

Strong negotiation skills

Excellent communication skills

Well organized, results driven

Effective decision-making skills

Strong listening, interpersonal, oral, and written communication skills

Basic computer skills

Physical Qualifications:

Be able to lift five pounds or greater

Be able to sit 90% of the work day at times

Be able to bend at the waist and be mobile when needed

Be able to read and comprehend position specific documents and correspondence

Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing

Be able to travel occasionally when needed by the most efficient means of transportation

Be able to operate a computer, phone, or equivalent device

Be able to complete a minimum of a 40-hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match. No phone calls, No agencies, EOE, drug free workplace.

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Each posted position will be active for a minimum of five (5) business days during which time all qualified and eligible employees have the ability to apply.

Full-time