Inside Sales - Lead Generator Specialist

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Inside Sales/Lead Generator Specialist

The role involves communicating with prospective and existing clients to generate interest and qualify business opportunities, ever mindful of the company’s objective to establish a long-term, mutually beneficial relationship. Prospecting at ‘Alorica Company’ requires a keen understanding of our service offering, the ability to communicate it to prospective clients, and the will to do so over and over and over again—often to people who are unfamiliar with our capabilities or who are new to outsourcing altogether. Our contact center solutions, the technologies used to support interactions and the manner in which we deliver on client expectations are complex. The job is to help build a solid sales pipeline through research, referrals and promotion of Alorica Company’s customer management solutions. You will call on clients and potential clients, sell them on the value ‘Alorica Company’ brings to the relationship, and set appointments with the Outside Sales team. A key function of this role includes strategizing with the sales and marketing teams regarding how to turn a prospective client into a business partner. This is a relationship-building business, and our product is our service which requires the need to follow-up with internal team members and clients at strategic touchpoints as well as report on historical activity with a prospective client. The ultimate goal is to ensure client satisfaction and grow the long-term relationship—leading to larger and multi-year contracts.

JOB RESPONSIBILITIES

Prospect and build a sales pipeline for the Outside Sales teams via outbound calling, email communications, and other direct marketing methods.

Qualify all sales leads, allocate as appropriate, and drive leads through the sales process by initiating face-to-face appointments with Outside Sales team.

Follow up with each Outside Sales member, post meeting. Determine result of respective meeting and follow up appropriately to close the loop.

Meet daily, weekly, and monthly phone and email communication goals in accordance with strategic plan, developed by the Sales SVP.

Consistently log and record each-and-every outreach made, in Salesforce.com, producing regular activity reports as requested by Sales SVP.

Act as a bridge between Marketing and Sales; be cognizant of each marketing initiative, and work toward corporate objectives.

Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

Perform other duties as assigned by management.

JOB REQUIREMENTS

Minimum Education and Experience:

Bachelor's Degree or equivalent work experienceis preferred.

1-3 years of experience in a similar role, with a strong focus on lead generation and inside sales.

Knowledge, Skills and Abilities:

Ability to comprehend the Alorica’s product line and to communicate our value proposition to prospects

Knowledge of commonly used concepts, practices, policies and procedures within the contact center outsourcing industry

Experience in lead nurturing, lead generation, and appointment setting

Understanding of the sales cycle, with the ability to close smaller deals

Must interact effectively with all levels of management and staff, internally and externally

Must be adaptable, professional, courteous and motivated, and must work well individually or as a member of a team

Strong market research skills required.

Excellent presentation skills, verbal and written communication skills, and interpersonal skills

Proficient in Salesforce.com

Highly organized and attentive to detail

Self-starting with solid follow-through and multi-tasking capabilities

Ability to handle a fast-paced environment and challenging workload

Highly motivated with a strong desire to succeed

Relies on experience and judgment to plan and accomplish goals

Equal Opportunity Employer - Veterans/Disabled

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.