Customer Service Specialist

Job Description

M&C are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skillsCompany Description

M&C Insurance prides itself on being a trusted independent insurance agency. M&C has been in business serving New Jersey and Pennsylvania for 40 years. M&C has 3 locations in Camden, Pennsauken, and Mt. Laurel. We are seeking a licensed insurance agent(s) to join our growing team. The right candidate for this job is social but serious, fun but focused, and has a drive to be successful.

Full-time