Data Entry / Customer Service

Job Description

Rep Source LLC, a Manufacturer's Rep Agency in business for over 58 years, is seeking a Data Entry/Customer Service representative to join our team! You will be responsible for helping our long standing customers by providing order entry and tracking, product and service information, resolving technical issues, and product quotations. Note: This is NOT a telemarketing business, we are servicing our customer base that in most cases has been with us for many decades.

Hours of Operation are Monday - Friday, 8AM to 5 PM

Responsibilities:

Handle customer telephone, email, and website inquiries

Provide information and pricing about products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in data entry or customer service

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

High School Diploma or Equivalent

Ability to pass a criminal background check and drug screening

Our benefits plan includes an exceptional work atmosphere, healthcare benefits available after 60 days, 401K with employer matching available after 1 year, paid holidays, and paid time off.

Our office is non-smoking.

For consideration, please respond and include your resume, salary history, and at least 3 professional references

Full-time