Customer Care Representative

Job Description

Job Description:

Summary

Strong B2B experience

Order entry, tracking, and communication with customers

Great communication skills working with sales, production, purchasing, and other business functions

Manufacturing background extremely helpful

Strong technical ability to learn custom software

Process orders received; reviewing for accuracy of pricing, codes and nomenclature

Confirm orders, along with all pertinent information, to customer in timely manner

Provide customers with accurate updates on order status, ensuring expectations are set clearly

Address customer concerns and complaints; initiating an internal case to capture details when necessary and bringing case to resolution

Organized and able to multi-task / prioritize to ensure workload is being managed successfully and accurately

Efficiently and professionally responds to customer and Account Manager inquiries

Decipher and distribute requests to the appropriate internal departments

Communicate efficiently with the off-site corporate office contacts

Set-up customers to access our Web Portal to retrieve available documentation

Other duties as assigned

Requirements:

High school diploma or equivalent required; College degree preferred

2 years prior customer care experience preferred; Flavor or Fragrance industry experience preferred

Proficiency in Microsoft Office Suite and ability to learn order processing and data management software

Excellent verbal & written communication skills

Detail oriented with strong organizational and prioritization skills

Effective problem solving skills

Must be highly customer focused

Ability to handle customers in difficult situations

Ability to work in a fast paced environment

Ability to multi-task

Ability to work in a team setting

Ability to read and comprehend simple instructions

Ability to process simple math transactions in various units of measure

Benefits:

High quality/low cost medical, dental, and vision insurance. Generous 401K match of 6% with immediate vesting. Flexible time off policy.

We are an Equal Employment Opportunity (“EEO”) Employer.

Lucta is committed to the principles of equal employment and to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is inclusive and equitable, free of harassment, discrimination, or retaliation based upon an individual's age, race (including traits historically associated with race, which includes hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity, or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), military status (including status as a uniformed servicemember, a veteran, or dependent of a servicemember), or any other status protected by federal, state, or local laws. Lucta is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay and other compensation, termination, and all other terms, conditions, and privileges of employment.

Full-time