Customer Service Representative

Job Description

About Company:

WHAT WE STAND FOR

CivilityMS is committed to the highest degree of accountability, professionalism and civility in the workplace by supporting our clients in delivering cost effective, ethical, and reliable solutions of strategic value, while developing a balanced work environment through mentoring and coaching our greatest assets, our staff.

CivilityMS is committed to providing highly qualified support staff with specialized skills and senior level professionals who are subject matter experts in the fields of Project Management, Finance, Training, and Grants Management.

CivilityMS is committed to Veterans, our team of Veterans is honored to give back to our Veteran Community in training Fortune 500 companies on the “Veteran in the Workplace,” we look forward to providing insight, understanding and belief on behalf of all Veterans of the United States Military.

CivilityMS is committed to service and giving back to the community, our ongoing volunteer efforts with Veterans, both disabled and homeless and the underserved communities will always be a highlight of ‘who’ we are … CIVIL MINDED!

JOIN US

About the Role:

The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves addressing customer inquiries, resolving issues, and processing orders efficiently in a fast-paced environment. The representative will be the first point of contact for customers, making it essential to communicate effectively and positively. By understanding customer needs and providing timely solutions, the representative will contribute to the overall success of the company. Ultimately, this role is vital in fostering strong relationships with customers and enhancing their experience with our products and services.

Minimum Qualifications:

High school diploma or equivalent.

Proven experience in a customer service role, preferably in a call center environment.

Preferred Qualifications:

Experience with customer relationship management (CRM) software.

Additional certifications in customer service or communication.

Responsibilities:

Respond to customer inquiries via telephone and email in a timely and professional manner.

Process customer orders and manage customer accounts accurately.

Resolve customer issues and complaints by identifying the root cause and providing effective solutions.

Maintain a positive attitude while working in a fast-paced environment and managing multiple tasks.

Document customer interactions and feedback to improve service quality and customer satisfaction.

Skills:

The required skills are essential for daily operations in this role. Working in a fast-paced environment demands strong verbal communication and problem resolution abilities to handle customer inquiries efficiently. Oral and written communication skills are vital for conveying information clearly and professionally to customers. A positive attitude is crucial for creating a welcoming atmosphere, while the ability to manage customer accounts and process orders ensures smooth transactions. Overall, these skills enable the representative to provide high-quality service and contribute to customer satisfaction.

Full-time