Project Support Specialist

Job Description

Project Support Specialist – National Accounts

Who you’ll work with:

Join the powerhouse electrical distributor in the construction industry! At Loeb Electric, we’re more than just a distributor we are the driving force that keeps innovation illuminated and businesses powered. We pride ourselves on being dedicated to our values:

People: Encouraging the success of our people.

Trust: Building relationships among ourselves, customers, vendors & other partners.

Commitment: Continuously striving to deliver high-quality, measurable results.

Innovation: Providing ideas & solutions for our customers.

Who we’re looking for:

The Project Support Specialist is a National Accounts team member responsible for supporting the needs of the National Accounts Sales Operations team. The team member is responsible for supporting other team members with overflow; small project coordination; customer, vendor, and contractor follow-up and outreach; data and order entry; and other tasks as assigned.

What you will be doing as a key player on our dynamic team:

Efficiently processes inquiries, delivering prompt customer communication throughout.

Navigates existing technologies to quote and process orders, following outlined processes.

Manages queues of orders and open inquiries to deliver customer materials on time and in full.

Work with vendors and agencies, as needed, to request material, understand shipping timelines, and request escalations as needed.

Communicates across teams to inform of any delays, challenges, and keep up to date on order progress.

Accurately enters data into systems, including correct financials.

Ensures accurate and thorough documentation in systems including purchase order attachments.

Prepares reports, forecasts, or bill of materials, based upon the direction of Manager.

Interfaces with web portals, as needed, to access construction drawings, post quotes and change orders correctly, and asks or responds to additional information requests following company guidelines.

Builds product and customer service knowledge through regular learning and development.

Follows standard process of assigned project queues, clearing assigned functions and queues daily.

Proactively works to address customer needs independently, pulling in other team members and Manager, as needed.

Maintains ethical, cooperative customer relationships consistent with company image, mission, vision, and values.

Experience:

Experience working in a team environment.

Experience in customer service.

Experience in lighting and / or electrical distribution equipment. (Preferred)

Experience in distribution, large retail, or service organization. (Preferred)

Core Competencies:

Excellent communication skills – written and verbal.

Detail-oriented, organized, and able to prioritize multiple tasks while meeting deadlines.

Proactive problem solver.

Ability to meet tight deadlines and handle pressure.

Analytical thinker, always willing to ask questions.

Desire to provide superior customer experience.

Tech-savvy with the ability to quickly learn new technologies.

Active listener.

Technical Skills:

Data entry and navigation.

Experience in Microsoft Office.

Groove experience. (Preferred)

Epicor Solar Eclipse experience. (Preferred)

Education:

High school diploma with 2+ years of professional work experience (Required)

Bachelor’s degree (Preferred)

EEO and Accommodations

Loeb Electric is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Loeb Electric also considers qualified applicants with criminal histories in accordance with legal requirements. We welcome and encourage applications from individuals with disabilities. Reasonable accommodations are available throughout the selection process—please inform our Talent Acquisition team if you require accommodations during the interview process.

Full-time