Job Description
Podium Representative / Rate Field
Part time / Evening and weekends availability required
Venue locations: Rate Field
General Responsibilities:
Provide each guest with a safe, comfortable, and enjoyable environment to view events at Rate Field through knowledge of available guest services and facility familiarization.
Demonstrated Skills:
Ability to follow direction
Approachable, friendly, and articulate
Self-motivator with a positive attitude
Ability to work effectively on a team
Ability to adhere to scheduling methods and procedures
Punctual, proactive, and accountable
Ability to work independently and as a team player
Ability to stand for 3 quarters of the shift
This position requires the ability to lift 10lbs without assistance; the use of both hands for reaching, pulling and lifting; stooping, kneeling, walking up & down stairs, are also required for this position
Ability to work in high, precarious places
Ability to work in outdoor weather conditions
The individual may be required to work near moving mechanical parts
Knowledgeable in facility services and physical layout
Team members are expected to fully perform all essential functions of the job
Specific Duties:
Maintain a fun, friendly, professional, and safe environment in assigned sections
Ensure guests’ needs are met during experience at facility
Deliver outstanding customer service under a variety of circumstances
Ensure safety regulations like alcohol consumption, food, beverage, theft, and suite capacity
Assist guests with their suite, seat location, problems or complaints if applicable
Provide accurate information and directions to the various areas in the facility
Document incidents and notify supervisors regarding issues that may require further attention
Additional duties as assigned
Qualifications:
Must be 18 years of age or older
Must have at least 2 years of Customer Service Experience
Must be available to work evening and weekend hours
Must be able to Available for at least 85% of the events at Rate Field
Must be able to stand and walk for a minimum of 5 hours
Must be punctual and able to comply with attendance standards
Additional Information:
Pay Rate = $18.50hr
Average work hours will not exceed 1000 hours per calendar year
The individual may be required to sit or walk up to 2/3 of the work shift
The individual may also be required to use their hands, stoop, kneel or reach with their hands up to 2/3 of the work shift
The individual may also be required to lift up to 10 pounds up to 1/3 of the work shift
The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Part-time