Central Scheduler

The Staff Pad has partnered with Blue Ridge Medical Center who is seeking a highly organized and courteous Central Scheduler to join our Patient Access team. This position plays a vital role in ensuring our patients receive timely and accurate scheduling for outpatient tests and examinations, while also verifying insurance benefits and completing pre-registration requirements.

Key Responsibilities:

Gather and enter patient information for outpatient scheduling.

Pre-register patient accounts with accurate patient/guarantor and insurance information.

Verify insurance benefits and correct any discrepancies.

Communicate positively and professionally with patients, physicians, and staff.

Schedule patient appointments with a 2% or lower error rate.

Educate self-pay and high-deductible patients about MDSave options.

Liaise between medical staff, nursing staff, and patients to facilitate scheduling.

Ensure all registration forms and insurance documents are properly completed and forwarded.

Distribute daily schedules and coordinate patient appointment reminders.

Work closely with ancillary departments to ensure smooth scheduling operations.

Maintain clean and organized work areas and uphold hospital safety and confidentiality standards.

Handle phone inquiries and data processing efficiently and professionally.

Refer outpatient self-pay patients appropriately to financial counseling services.

Monitor open appointment slots and proactively fill gaps.

Ensure scheduling is three days ahead in accordance with scheduling policies.

Qualifications:

High school diploma or equivalent required.

Minimum of two (2) years' experience in a hospital or medically related environment preferred.

Strong emotional maturity and ability to handle stressful situations effectively.

Excellent organizational skills and attention to detail.

Strong communication skills and ability to tactfully interact with patients and staff.

Ability to follow instructions and work independently when necessary.

Proficient in using computers and scheduling systems.

Working Conditions:

Frequent sitting, walking, and standing.

Occasional bending, squatting, climbing, kneeling, twisting, and lifting/carrying up to 50 pounds.

May be exposed to infectious diseases and required to wear protective equipment.

May experience irregular work hours and emergency situations.