Account Advisor (Hebrew & Arabic Speaker/Hebrajski I Arabski)

-A role that offers a breadth of learning opportunities

-Flexible working options

-Fantastic work culture

Our client was founded to help people find their dream job, and help employers find the right candidates.

The Job

Job Description

As an Account Advisor, you will be the first point of contact for the customer, responding to the various incoming requests, and solving emerging issues through phone, email and chat.

Detailed Duties and Responsibilities

Recognizing customer needs.

As the first point of contact for the customer, you will need to recognize customer needs, respond to various incoming requests and solve customer’s issues.

Building a good relationship with the customer while improving customer satisfaction.

Handles customer inquiries (telephone, chat, and email ) and provides accurate and complete information by using the right methods/tools you are trained on.

Resolve product or service problems by identifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; and expediting correction or adjustment.

Follow up and adhere to the weekly schedule that comes from the WF; arrange and align with the team leaders regarding any kind of changes required.

Ensure individual key metrics and KPIs meet targeted performance levels.

Participate in individual & team training/meetings to continuously update /upgrade knowledge.

Flag issues that require escalation and share the vision regarding any solutions that might enhance the customer experience.

Ideal Candidate

Targeted Qualifications

Fluency in Hebrew & Arabic Language, B2/C1 level or Higher.

Fluency in English Language, B2/C1 level or Higher.

Full eligibility to live & work in Poland is a must.

Excellent written and verbal communication.

Previous experience in Customer service is a plus.

Personnel culture and a positive attitude.

Attention to details and problem-solving.

Skills for efficient navigation of the internet.

Ability to work within a group as a collaborative team player.

Interpersonal Skills

Communicative, Speak and/or write well and get your ideas across to others easily.

Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.

Confident, Pleasant, Energetic, Helpful, Trustworthy

Efficient, Perform tasks in the fastest and simplest ways that they can be done.

Organized and punctual, put things in order so that they run smoothly and are always on time.

Flexible, Can carry different responsibilities, sometimes with very little advanced notice.

Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.

Precise, Make sure that things are done accurately, correctly, and exactly.

Willingness to acquire new knowledge.

Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

Salary: Kindly share with us your salary expectations.

Office Based – Warsaw, Poland.

Full eligibility to live & work is a must.

Paid Training.

Private health insurance.

Sports Card.

Monday to Friday.

Shift Based – 08:00 to 16:00 CET or 09:00 to 17:00 CET.

A global team committed to the company values.

A dynamic work environment in a dynamically international company.