Product Analyst

Product Analyst

We are looking for a highly motivated Product Analyst to join our Operations Technology team, where we build and manage the platforms that allow our business operations to deliver exceptional customer service. The team lead and drives strategic business improvement and transformation projects across the products and processes used by our clients and operations teams, with the ultimte objective of improving cost, efficiency and quality of service across the end-to-end customer and colleague journey

You will work on the Global Case Management application which digitalises and orchestrates the business processes to offer seamless service delivery. This is a critical product within Convera and you will be expected to manage the business demands and expectations, partnering with the technical teams clarifying the requirements to deliver the working product. You will be actively supporting throughout the product lifecycle from eliciting the business requirements, through to managing the release into Production and bring continuous product enhancements.

**This is a hybrid role and will work from the office in Vilnius, Lithuania 2-3 days per week

Responsibilities:

Product Delivery

Support the product and drive the product delivery through each phase of the product lifecycle; define roadmap, elicit requirements, create user stories in JIRA, translate to development team, validating the requirements

Support contact for all product related queries

Maintain product backlog, sprint planning and track the delivery of each requirement

Perform product research and analysis to keep up-to-date with latest technology trends

Articulate product requirements to development team, validate understanding to support product to be delivered meeting business requirements

Maintain and update solution documentation including training content for users demonstrating understanding of the user journey and experience

Deliver a user-friendly application and translating complex jargon to simple easy-to-understand language

Business Analysis

Using data to drive decision making and product improvement, perform analysis as part of the business impact assessment

Work closely with business analysts to validate business demands and align on prioritization

Participate in global design committees, performing AS-IS and TO-BE analysis, highlighting any risks to support decision making for senior management

Analytical mindset to challenge if this solution requires people, process or technology

Stakeholder Management and Engagement

Team collaboration in different regions and departments, influence and negotiate with cross-functional teams

Articulate the required level of details to varied stakeholder groups, delivering concise messaging

Partner closely with technical product teams to ensure alignment is achieved for the delivery and methods

Work closely with test teams in both QA and UAT in the software delivery lifecycle, validating functional requirement and handling any gaps

Perform business impact assessments with business process specialists and ensuring the user journey is thoroughly considered

Required Qualifications:

2+ years Product Management experience on Case Management or Orchestration Platforms alike, creating user stories, eliciting requirements, translating business requirements for developers.

Familiar with Product Development Lifecycle Management; create and maintain product backlog, prioritizing user requirements with methodologies such as MoSCoW

Data analysis and interpretation and experience with tools such as Azure, AWS, Excel, some experience in either PowerBI or Tableau, SQL understanding and data architecture

Knowledge of Agile/Lean methodologies

Strong verbal and written communication skills, listening and influencing skills with a professional and confident style

Preferred Qualifications:

Compliance and / or financial services background are desirable

Coding ability and understanding is preferred but not essential.

Financial services, Operations or compliance functional experience is preferred but not essential

Degree in Business Management, Computer Science or related subjects or equivalent work experience

About Convera

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

Competitive salary

Opportunity to earn a bonus (dependent on performance)

Great career growth and development opportunities in a global organization

Corporate benefits

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now!