Desktop Support Analyst

Job Description

We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.

Responsibilities:

• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.

• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.

• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.

• Configure, deploy, and maintain hardware and software in alignment with organizational standards.

• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.

• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.

• Conduct routine maintenance and updates on end-user systems to ensure security and performance.

• Collaborate with team members to manage configuration changes and maintain system documentation.

• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.

• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.• Proven experience in desktop support, with strong knowledge of hardware and software troubleshooting.

• Proficiency in Microsoft technologies, including Active Directory and Office 365.

• Familiarity with Citrix technologies and their application in virtual environments.

• Hands-on experience with Dell and Mac computers, including configuration and maintenance.

• Strong understanding of computer hardware and configuration management practices.

• Ability to deploy and support EO/IR systems effectively.

• Excellent communication and interpersonal skills to interact with end users and team members.

• Strong problem-solving abilities with a focus on delivering quality solutions.

Full-time