Desktop Support Analyst

Job Description

We are looking for a skilled Desktop Support Analyst to join our team in LaPorte, Texas. This is a long-term contract position that requires working 100% onsite alongside a close-knit IT department. The ideal candidate will demonstrate strong communication skills and technical proficiency, contributing to the maintenance and improvement of our Microsoft 365 environment.

Responsibilities:

• Provide hands-on technical support for desktop systems, including troubleshooting hardware and software issues.

• Manage and maintain Microsoft 365 applications, ensuring optimal functionality and user satisfaction.

• Configure, monitor, and support Active Directory environments, addressing access and security-related concerns.

• Assist with the setup, installation, and maintenance of computer hardware, including Dell and Apple devices.

• Respond to user inquiries and provide timely resolutions for technical problems.

• Collaborate with the IT team to implement backup and recovery solutions.

• Handle configuration management tasks to ensure systems are up-to-date and compliant.

• Support mobile device management, including Android and Apple product integrations.

• Utilize Cisco and Citrix technologies to address network and system-related issues.

• Participate in IT projects, potentially taking on leadership roles to ensure successful execution.• At least 3 years of experience in a helpdesk or desktop support role.

• Proficiency in Microsoft 365 administration and related tools.

• Solid understanding of Active Directory and its functionalities.

• Experience working with Dell and Apple devices.

• Familiarity with backup technologies and configuration management practices.

• Knowledge of Cisco and Citrix technologies.

• Strong communication skills to effectively interact with team members and end-users.

• Ability to work onsite in LaPorte, Texas, and collaborate closely with a small IT team.