Supervisor, Systems Analyst

Are you passionate about making a positive impact in the community you live in?

Do you want to be on the forefront of paving the way to financial freedom for the members we serve?

At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate.

Come grow your career with an award- winning team!

BASIC RESPONSIBILITIES Manages the day-to-day tasks of the Systems Analysts and contracted programmer(s). Interacts with end-users, management and external vendors for prioritizing workloads, research and troubleshooting mainframe software applications.

Analyzes and assigns programming requests, designs/writes programming specifications and assists in researching mainframe software application issues.

TYPICAL DUTIES Leads, mentors, and coaches a Systems Analyst team, fostering a culture of accountability, collaboration, and excellence.

Provides clear direction and expectations to ensure consistency in project execution and issue resolution.

Establishes and maintains structured processes for prioritization, workload distribution, and performance tracking.

Ensures the timely delivery of projects, incidents, and service requests while maintaining high-quality standards.

Works closely with senior management and business stakeholders to clarify expectations, set achievable deadlines, and improve project outcomes.

Develops structured workflows to enhance efficiency and reduce bottlenecks in project execution.

Acts as liaison with core vendor for open service requests and regular status conference calls.

Coordinates Miser End-of-Year process Acts as a key liaison between senior leadership, IT teams, and business units, ensuring alignment between technical capabilities and business goals.

Conducts regular status updates with leadership, ensuring transparency and building confidence in the team’s capabilities.

Establishes standardized reporting methods to provide clear insights into team performance, project status, and key challenges.

Implements best practices in documentation, issue tracking, and project governance to ensure clarity and accountability.

Ensures cross-training within the team to build redundancy and minimize single points of failure.

Monitors compliance with regulatory requirements and ensures proper documentation for audits and internal reviews.

Develops, monitors and reviews Standard Operating Procedures and assist with Disaster Recovery and Business Continuity Planning as directed by the VP of Information Systems.

Works with software vendors to resolve issues, track open service requests, and coordinate system enhancements.

Ensure compliance on a day to day basis within the areas of your responsibility and ensure that employees will receive the necessary training to comply with applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC), which apply specifically to their job.

Other duties may be assigned or required in connection with the general operation of the credit union CRITICAL KNOWLEDGE, SKILL AND EDUCATIONAL REQUIREMENTS Bachelor’s Degree or equivalent experience with at least 5 years of leadership experience in IT, Systems Analysis, or a related field.

Proven leadership skills, including experience in building and managing high-performing teams.

Exceptional communication skills, with the ability to effectively present ideas to both technical and non-technical stakeholders.

Strong organizational and process management skills, with experience implementing structured methodologies to improve efficiency.

Ability to drive accountability while maintaining a collaborative and supportive team environment.

Technical knowledge of APIs, system integrations, and core banking systems is a plus Experience in a financial institution or regulated industry preferred.

Requires sitting the majority of the day, lifting up to 10 pounds, bending, reaching above and below shoulder level occasionally PRIMARY RESPONSIBILITY Providing quality service is the primary responsibility of this position.

Quality service means treating members and coworkers with respect and courtesy at all levels whether in person or by telephone as outlined in the Employee Handbook.

Availability requirements: Monday - Friday: 8:00 a.m.

- 5:00 p.m.

Weekly on call rotation and weekend availability as needed This application is valid for 12 months.

After that date, unless otherwise notified, please understand that your status as an applicant will end.

You may re-apply for employment in the future by completing a new application.

All correspondence regarding the processing of the application will be sent via e-mail to the address provided on the application.

Please ensure spam filters are set accordingly to prevent e-mails from going to the Junk Mail/Spam folder.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Full-time