Implementation Analyst

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Implementation Analyst

Grade: 11

Location: Banja Luka

Position Summary

Implementation analyst will lead key payments initiatives that support new customer, new program and new product launch efforts, both from a technical and project perspective. Responsible for all areas of success, including customer-facing and internal cross functional alignment.

High Level Key Areas of Responsibility:

Customer-Focused System Configuration & Implementation - Lead end-to-end Payments system setup, configuration, and customization to align NCR products with customer-specific business and operational requirements for customer labs and deployment.

Business Process Analysis & Solution Design - Analyze customer business needs, workflows, and processes to recommend optimized configurations, enhancements, and best practices that drive operational efficiency.

Project & Stakeholder Management - Collaborate with internal teams (Product, Engineering) and external stakeholders to ensure project objectives are met and manage customer expectations throughout implementation and conversion projects.

Data Mapping, Testing & Validation - Create data maps and transaction workflows; conduct rigorous testing and validation of customized software to ensure data integrity and successful conversions.

Customer Training & Support - Deliver training programs (including train-the-trainer sessions) to internal and external customers, ensuring system adoption and process alignment post-implementation.

Go-Live & Post-Implementation Support - Provide remote support during go-live, troubleshoot issues, and lead post-go-live monitoring, including error resolution and process adjustments.

Documentation & Readiness Reviews - Document operational procedures, system configurations, and customer requirements; coordinate readiness reviews to confirm customer preparedness for go-live.

Continuous Improvement & Process Optimization - Identify, document, and implement process improvements to increase the efficiency, accuracy, and quality of implementation, conversion practices and Customer satisfaction.

Required Qualifications:

5+ years of experience senior level payments gateway or processing support and/or technical project management

Understanding of the operational practices for both site and accounting usage of NCR POS solutions

eCommerce, IT, Restaurant and Retail technical Background

Experience managing small to medium sized projects and/or implementations

Experience with MS Office tools such as Excel and PowerPoint

Preferred Qualifications:

Detailed understanding of the NCR Payments Solutions Set and integrations

Subject matter expertise in either NCR Payments Gateway or Processing

Experience leading projects and meeting with key customers at the IT Director and above

Excellent communication skills; Ability to effectively communicate and present across multiple business functions

Background in Payments or Financial Services

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

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