Project Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Project Manager

Grade: 11

Location: Banja Luka

Position Summary

The Project Manager provides oversight for product launch of NCR Payment solutions to NCR Voyix industries. This role has the overall responsibility for planning and tracking multiple projects of varying scope and size. This internal and customer -facing position manages various functions in delivery of payment solutions to ensure accurate and timely completion with high customer satisfaction. This position should ensure high quality and high customer satisfaction throughout the go to market effort.

Key Areas of Responsibility:

Project Ownership – Drives and facilitates decision-making and consensus among key stakeholders (program and technical). Serves as project team lead, guiding the work of internal and customer teams while ensuring responsiveness to customer needs. Is accountable for overall performance and delivery of project goals. Develops relationships and works with key stakeholders to identify and articulate project goals and objectives; ensures all tasks and decisions align to goals and objectives. Applies project management methodology to all projects, including setting expectations and managing to scope.

Capacity Planning -Evaluates and balances capacity and maximizes utilization. Effectively allocates and manages project resources across all areas to create a successful deployment of individual products

Communication – Communicates project status and/or changes to project plans to the organization. Liaises with customers; Sets expectations and provides status updates regarding project work. Leads scheduled meetings. Coordinates process mapping, data migration. Acts as escalation point for reconciliation of customer satisfaction issues. Acts as liaison to cross-functional business units (e.g., sales, business operations, implementation, product education, technical support). Communicates with stakeholders in an effective, professional manner throughout the duration of the implementation effort.

Product Knowledge – develops knowledge and maintains understanding of NCR applications, customer business processes and how they are built out in a deployment.

Product Documentation - Creates or manages the creation of product documentation for training, knowledge transfer, and other product needs.

Project Management – Creates and maintains project plans for designated areas. Maintains all project documentation including accurate records of individual deployment project deliverables/work products, status and issues. Uses industry standard project management methodologies to track progress, manage risk and coordinate resources.

Status Reporting – Keeping the necessary parties up to date on the status of your project/engagements and escalating as appropriate.

Other duties as assigned.

Qualifications:

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

PMP or CSM certification, preferred

Bachelor’s degree in technology, finance, business or information systems related field or equivalent experience preferred

3-5 years’ project management experience in software, technology or Payments industry

Subject matter expertise in at least one of NCR’s current software solutions preferred, including restaurant, retail or payments technology

MS Project or SmartSheets working knowledge

Strong organizational skills

Strong communication skills, written, verbal, and personally able to quickly build and maintain rapport with others

Demonstrated ability to manage multiple projects, priorities and adapt to continual change in a fast-paced environment

Must be proactive, action-oriented, and motivating

Ability to drive consensus, facilitate solutions, and build options/alternatives

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

R0152240