Technical Writer

Candidates: PLEASE REMEMBER NOT TO DOUBLE SUBMIT ! Double submission by multiple vendors will result in disqualification from this opportunity.

Forms and Resume Due: Wed April 30, 2025 by 5pm CST Job Closes on 05/01/2025 State Client: Texas Education Agency (TEA) Solicitation Reference Number: 70125069 Working Title: Technical Writer TERMS OF SERVICE: Services are expected to start 05/16/2025 WORK HOURS: Monday through Friday from 8:00 AM to 5:00 PM LOCATION: 100% Remote, Work Location With-in the United States.

Mode of Interview: Video MS Teams Job Description: Technical Documentation (External): - Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.

- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements - Collaborate closely with the Product Owner team to gather necessary information.

- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

Customer Outreach: - Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.

- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.

- Present outreach findings to the Product Owner team, management, and division leadership.

- Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal): - Research industry best practices for documenting internal processes and procedures for the Jira application.

Analyze current methods to pinpoint areas for improvement.

- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.

- Train and support team members on the new practices, creating internal documentation to ensure proficiency.

Must Meet the Minimum Required Years or Exceed Minimum Years: 8 Required Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.

8 Required Software Documentation: Familiarity with documenting software issues, release notes, and technical guides 8 Required Jira: Experience with Jira or similar application life-cycle management tools 8 Required Collaboration: Strong ability to work closely with cross-functional teams 8 Required Communication: Excellent communication skills to effectively work with cross-functional teams 8 Required Customer Service: Experience in customer service, with strong communication skills.

8 Required Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.

8 Required Training and Support: Experience in training other team members.

Nice to Have: 8 Preferred Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.