Technical Support Lead

Job title: W&D Technical Support Lead Location: Fort Worth, TX (Onsite) Duration: 24 months Job Description: Configures systems and necessary specifications that address system requirements, processes and operational requirements.

• Revises existing systems and tests functionality of the system to correct deficiencies and maintain more effective processes, data integrity, conversion, and/or input/output requirements.

• May document testing and maintenance of system updates, modifications, and configurations.

• Works on systems analysis, systems management, and systems implementation projects.

• Works under strict deadlines and high workloads independently to complete necessary tasks.

• Provides timely problem resolution and minimize impact on productivity.

• Documents, interprets, and translates user needs and issues into functional requirements for system capabilities and reporting.

• Analyze and research challenges that provides information for management to make effective business decisions related to the deployment of system resources.

• Provides data analysis of business needs.

• Trains work group members on specific tasks and business and technical processes.

• Advises others on systems analysis, configuration, or systems administration tasks.

• Responsible for the operations, applications, and regulatory compliance related to IT Systems implemented at the local facilities.

Advises others on systems analysis, programming, or systems administration tasks, and serves as a technical contact for a facility.

Ensure the accurate, timely, and quality shipment of orders, and finished orders to Pharmaceutical/Consumer customer.

• Communicate priorities, schedules, and distribution strategy that aligns with distributions strategic direction.

• Proficient in the use of the key logistics operating systems and technology to effectively coordinate the day-to-day operations.

• Analyzes and resolves technical issues and/or systemic needs/challenges and generates reports in a timely manner.

• Plan and schedule work activities for a department in accordance with production schedule and shifting priorities.

• Shares knowledge and experience with coworkers and develops the team’s overall capability.

• Maintain effective communications with various functions (Customer Service, Planning, Production) and coordination lines with our customers to resolve our customer problems with production and orders/returns.

• Ensures alignment and consistent communication across multiple distribution centers, working closely with cross-functional teams to identify and implement process improvements.

• Provides technical and operational support to multiple distribution centers, ensuring systems and processes are optimized for efficient performance.

Minimum Requirements: • High School Diploma or equivalent • The ability to fluently read, write, understand, and communicate in English.

• 3 Years of Relevant Experience