Customer Service Bank Specialist

Job Description

Savings Bank of Walpole (SBW) affiliated

Company: New Hampshire Mutual Bancorp (NHMB)

Title: CRC Specialist-1

Location: On-site in Keene, NH (Future hybrid opportunity available)

Position Details: Full Time, 40 hours per week within the below days and times

Monday-Wednesday, 7:30AM-5:30PM

Thursday-Friday, 7:30AM-6:00PM

Saturday, 8:00AM-2:00PM (rotational weekends)

Hourly Pay Range: $20.64-$24.00 *Based on level of experience

We have an exciting opportunity for a Customer Service Bank Specialist (CRC Specialist) to join our call center banking team. The successful applicant will have strong attention to detail, be able to multi-task in a fast-paced environment and enjoy building relationships. In this role, you will work closely with our internal and external customers providing best-in-class customer service. Hybrid working capabilities available!

NHMB offers a competitive salary along with a comprehensive benefit package including medical, dental, vision, 401K (with Company match), pension plan, paid time off, professional development and the opportunity to work with a great team!

Hourly pay based on level of experience

CRC Specialist: $20.64 - $24.00

DESIRED EXPERIENCE

1 to 3 years related banking and customer service support experience preferred

Ability to communicate professionally using various communication channels including telephone, email and online chat

Ability to listen, receive and understand messages conveyed by others and to speak clearly and succinctly

Must be service focused and demonstrate the ability to maintain ongoing customer relationships

Ability to maintain composure in challenging interpersonal situations

Ability to learn quickly and apply an analytical thought process for problem solving

Exceptional communication skills

Requires strong personal computer skills, including working knowledge of Microsoft Office products with strong attention to detail in spelling, grammar and email etiquette

PRIMARY RESPONSIBILITIES

Serves as a professional representative of NHMB affiliates, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, through all customer interactions, including telephone, email and online chat

Responsible for identifying customer needs, clarifying information, answering questions and processing requests

Ensures customer satisfaction by delivering excellent account and service support to customers by placing appropriate emphasis on first call resolution and speed of response

We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.

Full-time

Hybrid remote