Front Desk Associate

Job Description

Job Summary

Provides excellent customer service to all members and guests, representing the Club with professionalism. Registers hotel guests, renders bills, receives cash and credits payments, handles phone calls, and processes incoming and outgoing mail.

This is a high-visibility position that interacts daily with members, guests, employees, vendors, and various representatives from the community. Part of your job performance requires that you maintain a positive attitude, wear a uniform and make a real commitment to competence, job knowledge, pride, professional appearance, courtesy, initiative, and excellence in customer service. You are expected to address issues with an attitude of cooperation and to resolve problems professionally.

Duties and Responsibilities

Greets everyone entering the Spokane Club in a professional, friendly manner, with a high level of customer service, and assists them with their requests

Professionally administers incoming calls using proper telephone etiquette and redirecting when appropriate

Uses club software to create and manage hotel reservations

Complies with special requests whenever possible

Stays informed about Club-related information and communicates it professionally and enthusiastically.

Thoroughly understands and follows proper credit, cash-checking, and cash handling policies and procedures

Understands and monitors room status information, including room locations, type of rooms available, and room rates

Coordinates room status update by notifying housekeeping of all check-outs, late check-outs, early-ins, special requests, etc.

Manages room keys and follows security control procedures

Operates Front Office equipment, such as ID card creator, mail machine, fax, copier, parking gates, etc.

Processes member/guest check-ins and check-out

Processes mail, packages, and messages

Coordinates guestroom maintenance work with engineering

Reports unusual occurrences or requests to the Hotel Operations Manager

Knows and follows all safety, security, accident prevention, and emergency policies and procedures

Maintains the cleanliness and neatness of the front desk, lobby, and coat check areas

Acts as bell person/concierge when necessary

Other duties as assigned

Shift

Combination of mornings 6 am - 2 pm and mid shift 2 pm - 10 pm

Job Requirements

Qualifications

Previous Front Desk experience in a hotel preferred

Excellent customer service skills

Professional appearance and manner

Ability to work with a variety of software programs and basic typing skills

Ability to communicate effectively in English, both oral and written form

Valid driver’s license

Part-time