Office Manager/Veterinary Technician

Job Description

The office manager must build positive, professional relationships with clients and all team members. The office manager position requires exceptional customer service and confidence in a fast-paced hands-on environment that includes tackling many tasks at once with numerous interruptions. As our office manager, you will be expected to understand the inner workings of the practice. You should also be able to effectively supervise and manage the staff and resolve employee and/or client conflicts diplomatically. The Office Manager will work closely with the Practice Manager to ensure day to day operations runs smoothly. Ideal candidate can work in a group or independently. Can work 4 ten hour shifts and do Veterinary Technician work as needed.

General Tasks:

Possess and express a genuine love for animals and for working in an animal care environment.

Maintain a professional, friendly demeanor while on the job.

Perform job tasks efficiently, promptly, and effectively when asked. Promote a positive attitude among staff.

Show respect for clients, team members, and animals at all times.

Ability to work in a highly collaborative environment and commitment to building relationships with colleagues, clients, and community.

Can keep calm even during hectic and stressful times.

Demonstrate a willingness to assist all employees in making the practice a success.

Human Resources

Screen applicants by conducting interviews and checking references

Monitor compliance to job descriptions and “to do” lists

Implement adherence to policies and procedures in accordance with employee handbook

Record employee attendance on designated charts, including all call-ins, late, early out, absences (unexcused and excused) and time off taken

Train team members, maintain log and load system updates for computer system with IT Support

Initiate and monitor staff training in accordance with management guidelines

Relay any employee concerns to the Hospital Practice Manager

Make decisions regarding time off requests, balancing needs of hospital and employees

Serve as communication liaison for team members with Hospital Practice Manager

Operations

Ensure maintenance and cleanliness of physical facility and equipment

Run necessary errands, either personally or by delegation

Maintain regular inventories

Ensure orders for food, drugs and medical supplies are sent to the Practice Manager

Receive incoming orders in the computer in a timely manner

Assists the Practice Manager/Area Practice Manager with the monitoring of hospital social media accounts

Maintain all office machines and computers are in working order with adequate supplies

Marketing

Assist in monitoring, implementing, and evaluating client communications (i.e.; direct mail, signage, social media accounts)

Insure that marquee is kept updated with timely messages

Assist in the development of referral relationships with humane societies, pet stores, etc.

Attend community functions to build potential client base

Finance

Assist in oversight of daily cash and check deposits

Assist in the preparation of the weekly CVP Business Package.

Assist in the bi-weekly payroll process

Verify accuracy of vendor statements and match appropriate invoices to statements

Monitor client accounts receivable at 60 & 90 days and mail statement in a timely manner

In addition, the Office Manager may work scheduled shifts during which he or she will be responsible for providing client service and/or direct patient care.

Full-time